• Manage frame inventory, displays, and optical orders based on patient needs and insurance requirements.
• Assist patients with frame selection, adjustments, measurements, and product education.
• Coordinate with optical labs to resolve order issues and ensure accurate, timely delivery.
• Verify prescriptions, lens selections, insurance coverage, and patient out-of-pocket costs.
• Notify patients when orders are ready and obtain required signatures and documentation.
• Process patient payments, charges, billing, deposits, and daily reports accurately.
• Maintain knowledge of optical products, billing procedures, and required continuing education.
• Provide support throughout the office as needed during staffing shortages or patient overflow.
• Protect patient privacy and comply with applicable healthcare laws and regulations.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Two (2) years of related employment experience in an optical setting required.
• Must maintain current professional licensure in Basic Life Support (BLS) or obtain licensure within ninety (90) days of date of hire.
• Must possess certification of “Mandatory Reporter Training” or obtain certification during the first week of employment.
• Ability to work odd and irregular hours, as needed.
• Must successfully pass the required criminal and character background check.
• Ability to travel and participate in required training, leadership, development, and other events.
• Ability to perform all duties and responsibilities of this position adequately and successfully.

• Proficient with computers, Windows, Microsoft Office, and EHR/patient management systems.
• Comfortable using standard office equipment.
• Strong communication, interpersonal, and customer service skills.
• Professional, dependable, and able to work effectively with diverse patients and staff.
• Maintains confidentiality and follows policies and procedures.
• Self-motivated, accountable, and able to complete assignments efficiently.
• Demonstrates sound judgment, adaptability, and a positive, team-oriented attitude.

• Medical, dental, vision, life insurance and voluntary benefits
• Paid time off and paid holidays
• Employee Assistance Program (EAP)
• 401(k) with employer match
• Performance bonuses and COLA increases

INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION:

In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference, the appropriate documentation must be submitted.